BEFORE YOU ARRIVE
You can take the web based test here. The test takes up to one hour. The result is sent straight to our academic team.
If you can’t take the test before your arrival, we will help you take it on your first day.
If you are joining our General English/Cambridge course, you can fill in the needs analysis here:
If you are joining one of our IELTS courses, you can find the needs analysis here:
If you are coming for a one-to-one private lesson, please fill in this needs analysis:
If you are coming with a bigger group, your agent will fill in our needs analysis form for you.
We try our best to take all of your wishes onto account. And you can use the one-to-one session on a Wednesday to get further guidance from your teacher about your personal goals.
The best way to pay is by bank transfer. When you make your booking we will contact you with details.
Swan ELT closes for the following dates, and over the Christmas/New Year period in addition to these dates:
Saturday Jan 1 New Year’s Day
Thursday Mar 17/Friday Mar 18 St. Patrick’s Day
Monday Apr 18 Easter Monday
Monday May 2 May Bank Holiday
Monday Jun 6 June Bank Holiday
Monday Aug 1 August Bank Holiday
Monday Oct 31 October Bank Holiday
Monday Dec 26 Christmas Day Holiday (in lieu of Sunday 25th)
Tuesday Dec 27 St. Stephen’s Day Holiday (in lieu of Monday 26th)
WHILE YOU ARE AT SWAN
If you have taken the placement level test 5 days before your arrival, you can meet the Front Line manager or the DOS/ADOS, After a short oral interview and an induction, you will receive your class and teacher information plus a Swan Learner Portfolio booklet so you can start your course straight away!
If not, we will look for your results or you will take the placement level test when you arrive in the school on your first day. After collecting your results, and after completing a short oral test, you can collect our course starting information and start your classes.
When you start your class your teacher will welcome you to the class and introduce you to your classmates.
After class, you can meet the Social Programme Coordinator who will give you an orientation of the school and of Dublin city centre.
Here is a video to watch all about your first day!
Monday – Friday, 8.30am – 5.15pm (late opening Tuesday & Thursday until 6pm)
You don’t need any materials (except for a pen and paper). We use class sets of course books, web based and authentic materials and so you will be provided with everything by your teacher and via Edmodo for IELTS students (your teacher will tell you about this). You will receive a Swan Learner Portfolio where you can note down any new vocabulary and make course notes in general.
Just the usual! No smoking. No eating or drinking in class (simple bottle of water allowed, and international food events are the exception to this rule!). Use your mobile phone in class for learning only. Be respectful to your teacher and your classmates. Use the bins provided.
If you miss more than a couple of lessons, we will contact you to remind you about how important it is to keep at least 85% attendance. If you miss a week of lessons, we will give your space to another student and you can need to be tested again for a place in class when you return. You visa status is is also affected by low attendance. Have a look at our attendance policy here.
It is important that you arrive on time for your lessons. If you are more than 15 minutes late for class, you will not receive attendance for that lesson. This is a stipulated GNIB regulation. It is at the discretion of the teacher as to whether you are allowed join the lesson without attendance.
If you feel the level isn’t right on your first day, that’s ok. Talk to your teacher and the ADOS in the first break or during your first lunch break.
If you have been in your course level for some time and you think you are ready to move up, follow these guidelines and the check-list here. You should discuss with your teacher and/or DoS/ADoS. In addition, you will be required to take a change of level test.
We are located right in the centre of the city, on its most famous street, Grafton Street. This is the central transport hub, so we are very easy to find. You can get here via bus, LUAS (the street tram system) or DART (the local commuter train network).
Use this website to help – give your address in Dublin and it will tell you the best way to travel to the city centre by bus, LUAS or DART.
If you are coming straight from the airport, you can arrange an airport pick up, or take the Aircoach to Trinity College, just steps from the school.
We have possibly the best, most fun and most varied social programme in Ireland, run by our Social Programme Coordinator. Learn more about the social programme here and see sample schedules. The Social Programme Coordinator will also meet you on your first day to give you an orientation of the school and of Dublin city centre.
We love to hear your comments!
We have two online feedback forms (one for during your course, and one for after your course). Find them here!
There is also a feedback form available at reception and in the ADOS office.
You can ask to speak to a Swan ELT team member any time you wish, just contact reception. The Student Welfare Officer is also dedicated to ensuring you are happy during your stay; just ask at reception for an appointment.
While we love to receive great feedback, we also rely on customers to tell us if we get things wrong or provide a service which is in any way unsatisfactory.
If you have a complaint, you can detail any complaint on a course feedback form, or contact us directly by phone 01-6775252 or email (email@example.com). Any complaint or expression of dissatisfaction will be treated with the utmost seriousness.
We promise to:
• Acknowledge promptly any complaint
• Listen to what the complainant has to say and investigate the circumstances of the complaint
• Following the investigation, provide a written response, detailing any action we plan to take
• Learn from complaints so that we can continuously improve our service
As a member of EAQUALS we are also bound by the EAQUALS charters, available to view at here. If you believe we are in breach of the charter you may make a complaint to the EAQUALS Secretariat by emailing firstname.lastname@example.org.
The EAQUALS complaints procedure is backed up by the EAQUALS Ombudsman, an independent arbitrator, who as a last resort can be called on to decide on the basis of the evidence provided whether a complaint should be upheld or not, and if it is how it should be resolved.
You can make an appointment with our DOS/ADOS at any time. They can help you with external exam information or you ask for help with your CV, questions about your homework or anything else. The Student Welfare Officer is available every lunch time to help you too.
IELTS students can use Edmodo to help you keep up to date with your class work and your classmates. You can download the Edmodo App here. Ask your teacher or the ADOS how to join your Edmodo IELTS group. If you miss a lesson, simply ask your teacher to give you any material that you didn’t receive.
AT THE END OF YOUR COURSE
Speak to someone in the Student Support Office – we are always happy to welcome you back!
You should request your certificate from the ADOS or at reception 2 days before your last day. You can then collect it from reception on your last day.
You can find the feedback forms in reception and online. You will also have regular opportunities to complete course feedback forms in class.
LIFE IN IRELAND
There are two tourist information offices within walking distance of the school. They are multi-lingual and are happy to help!
The tourist information offices can help you make bookings and find out which tourist attractions you want to visit. Our Social Programme also takes you to some of the most popular attractions – see the Social Programme page here.
Please visit reception and we can direct you to local medical providers.
Emergency Services: 999
Pearse St. Garda Station: 01-6669000
Well Woman Centre: 01-8728051
Well Man Clinic: 01-8600364
City Medical Centre: 01-6777781
Dame St. Medical Centre: 01-6790754
The Samaritans (Free Crisis Helpline): 1850-609090
Irish Tourist Assistance Support: 1890 365700
USIT Office: 01-6021906 Dublin Bus: 01-8720000
Tourist Information: 01-4370969
EU/EEA Students: If you are from any EEA member state country you can work in Ireland. You will need a PPS number (Personal Public Service Number) and an Irish bank account.
Non-EU/EEA Students: You can work for 20 hours per week in term time hours if you book a course longer than 25 weeks (and 40 hours outside of term). When you arrive in Ireland, you will be given an entry stamp on your passport by Immigration Authorities in the airport, which will allow you permission to remain in Ireland for one month from the initial entry date.
During this time:
- You must open a bank account.
- Obtain a bank statement.
- Go to the school admin office for the necessary documents.
- Go to Immigration with necessary documents to get the visa stamp and GNIB card for the duration of the course.
It depends on the shop, but most are open 7 days per week, 9am-5 or 6pm.
Most banks are open Monday-Friday only, from around 10am until around 4pm.
The standard electricity supply in Ireland is 230 volt AC (frequency 50hz). We use 3-pin plugs, so you may need an adaptor.
Smoking is prohibited in most Irish places indoors.
You can contact the Gardai (Police) on 999, or you may find the Irish Tourist Assistance Service helpful. Alternatively, contact your local embassy or consulate.